Valore Voices

Development

Salt River Project
Water/Irrigation Mobile App

Fast, convenient and user-friendly. This mobile application provides thousands of flood irrigation customers with access to their utility data no matter where they are.

Development

Salt River Project
Water/Irrigation Mobile App

Fast, convenient and user-friendly. This mobile application provides thousands of flood irrigation customers with access to their utility data no matter where they are.

Challenge

SRP wanted to provide their customers with an easy, cost effective way to manage their water irrigation delivery and scheduling.

Water is of crucial importance to Arizona land and homeowners. This application provides real-time notifications to customers and reduces the need to call SRP’s customer service line.

Solution

In partnership with SRP it was determined that the application must:

 

  • Respond to disconnected states
  • Ensure data is secure while managing dynamic information
  • Be able to distribute a high-volume content, be interactive and easy to integrate with
  • Have a code base that is easily updated for all operating systems
  • Ensure that the Developer domain knowledge/skillset is not vulnerable to employee turnover

Xamarin was chosen as the software development tool, allowing us to achieve these goals. Furthermore, by implementing the solution with Xamarin software, Valore Partners was able to design a common UI tailored to various operating systems but that could be developed with a single code base. This efficient approach saved SRP time and money and put them on a path of easy management for future updates.


Outcome

Customer Service: This out of the box app provided a new customer service channel for SRP. The app enables customers to easily access their account information and manage service deliveries.

User Experience: The app helped SRP improve customer experience tremendously. It maintains a 4.9 rating on mobile app stores, as compared to the previous mobile web version which was in the low 3s.

Flexible, Scalable Software: By using Xamarin technology Valore Partners provided a cost-effective, scalable solution that can be easily updated for hardware and operating system changes.

Building Trust Through Project Success

 

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